Support/FAQs

FAQ's
Email

Email support

If you are unable to access your account please email us at info@realgaming.com

Open a Ticket

Open a Ticket here.

View Your Tickets.

(Email and Ticket responses within 48 hours)

Support

Phone Support

If you need emergency assistance with you account please call us at:

702-749-5879
Please leave a message with your Full Name, Username, and Issue. We will get back to you as soon as possible. Thank you.

FAQ's

How do I use the Location Verification App to play?

  1. Login to RealGaming.com from the device you are going to play from.
  2. Join a game in the Lobby.
  3. Verify your location with the Real Gaming app on your smartphone and confirm your SSN.
  4. Start playing.

If you do not have the Real Gaming app:

  1. Go to RealGaming.com from your smartphone.
  2. Scroll to the bottom and tap either the Android or the Apple iOS logo to download the app.
  3. Login to the app.
  4. In order to play make sure to tap the “Push to Locate” button.

Is it legal to play poker on Real Gaming?

It is 100% legal for you to play with real money as long as you are 21 years of age or older and are playing in the State of Nevada. If you are playing with free play points there may be restrictions on your winnings based on the State you are playing from.

If I am planning a trip to Nevada what should I do if I am interested in playing real money online poker?

Please register and deposit funds at RealGaming.com from your home outside Nevada, so when you arrive in Nevada with your computer, tablet or phone you can play immediately. You only need to be in the State of Nevada when you play poker.

What happens if I lose connection in the middle of a game?

We monitor for connection loss and inactivity. If you lose connection with us you will remain in the game until we detect you are no longer connected or until you are folded out.

I don’t receive any emails from RealGaming.com.

Please double check our emails are not showing up in your Spam.

I would like to play using multiple usernames. Can I have several accounts?

No, every player is only allowed one account.

Can I play at several tables at once?

Yes.

What is a Single-Table Tournament?

It is a single table tournament with a maximum of ten players where all the players start with the same number of chips. The antes and blinds increase over time. Players are knocked out of the tournament when they lose all of their chips. The winner is the last person left with all the chips.

What is a Multi-Table tournament?

It is a tournament with more than one table where players start with a fixed number of chips and compete for one another s chips as the blinds and/or antes increase incrementally. Players are knocked out of the tournament when they lose all of their chips. As players are eliminated, remaining players are re-assigned to seats on other tables to keep tables full and even with one another until there is a final table. The winner is the last person left with all the chips.

Spamming

A player may be banned if caught advertising and spamming.

Hand Rankings
1. Royal flush
A, K, Q, J, 10, all the same suit.

2. Straight flush
Five cards in a sequence, all in the same suit.

3. Four of a kind
All four cards of the same rank.

4. Full house
Three of a kind with a pair.

5. Flush
Any five cards of the same suit, but not in a sequence.

6. Straight
Five cards in a sequence, but not of the same suit.

7. Three of a kind
Three cards of the same rank.

8. Two pair
Two different pairs.

9. Pair
Two cards of the same rank.

10. High Card
When you haven’t made any of the hands above, the highest card plays.
In the example below, the jack plays as the highest card.

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